Customer Care
How can we help?
From a single pendant to a whole-of-building specification, our team is here to make every step considered and clear.
Browse Topics
Everything you need, in one place
Choose a topic below, or reach out directly and we will point you to the right person.
Contact Us
Speak with our Prahran studio team by phone, email or in person. We respond to most enquiries within one business day.
Learn moreShipping & Handling
Delivery timelines, white-glove installation and complimentary domestic freight on orders over $500.
Learn moreReturns & Exchanges
Our 30-day policy on stock pieces, condition requirements and how to arrange a return or exchange.
Learn morePrivacy Policy
How we collect, use and protect the information you share with us across our showroom and online.
Learn moreFrequently Asked Questions
Quick answers on ordering, products, bespoke commissions and delivery, grouped by topic.
Learn moreTrade Programme
Dedicated pricing, project support and specification assistance for designers, architects and builders.
Learn moreStill have a question?
Talk to a lighting specialist
Our consultants can help you compare finishes, plan a layout or scope a bespoke commission. Visit the showroom at 419 High Street, Prahran, or send us a note and we will be in touch.